Domestic Orders
We value your time and hence ship using express shipping by default. The order is shipped in 1-2 business days after placing the order. Expect the delivery to be attempted within 3-4 working days from shipping.
Shipping for domestic orders is ₹75 for all orders below ₹300, free for orders over ₹300.
International Orders
For placing international orders using USD currency please visit www.ketlee.in
Since our launch it has been our priority to deliver orders to our customers around the world as economically and fast as possible. We now offer two kinds of shipping methods on our shop :
India Post Registered Post : Registered air parcel service by India post. Free shipping for orders above ₹4000 and ₹800 for orders below ₹4000. Shipments by this method should reach you in 15-30 days, although it can take upto 40 days.
DHL Express Shipping : Flat rate of ₹2000 shipping charge for all orders. This is our fastest shipping option, we try to deliver your shipment to you in 3-7 business days.
If you would like us to process your order in a certain way to expedite or ease the customs clearance process with regards to your local law, let us know at contact@ketlee.store after placing your order. Some countries will charge you customs on each and every shipment and while we strive to make this experience seamless, sometimes unavoidable delays can happen and we cannot help you much since it involves authorities where we don't have much say apart from complying with their requests.
Remote Area Delivery : This clause is valid only for DHL Express Shipping, please note that DHL may charge a remote area surcharge for certain areas in a country. We will get in touch with you before shipping your order in case that happens. This is an extremely rare occurence and does not happen most of the times.
NOTE : We will charge an additional shipping charge(only for orders from outside India) on milk teas if the total quantity exceeds 100 grams. No such policy exists for our international store(www.ketlee.in).
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All the estimates are based on timely processing by the respective customs departments. In case of a delay, we work with the respective authorities to make sure you get your package as soon as possible!
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Returns Policy
You can return your order if the complete shipment has not been opened by opting to ship it back to us and we will refund the full amount as soon as we get the package back.
We do not accept returns of opened packages, because of our products being perishable food items, that does not mean we will let you have bad tea! Feel free to mail us at contact@ketlee.store in case there's a problem and we will fix it.
Teaware Shipping and Insurance
Since our teaware tends to be the most expensive items we sell, we insure each and every teaware package to ensure safe delivery. While most of the orders get delivered without a scratch, in case of a damage, they tend to ask for an unboxing video and photos of the outer package, in absence of which, they refuse to process claims.
We understand that is a lot to ask but after facing this issue quite a few times this year, we have decided to put that up in our policies and would request you to do the same for all your orders containing teaware to be eligible for returns or refunds in case of a damage.